process (4)
BPM: Processus, toujours un thème central. Ce séminaire a lieu en Europe pendant tout 2007. Some very nice useful charts , from Gartner, about best of BPM, and a lot of additional charts . Among these, this one about BPM and SOA relation, or another one ... but... what about HOP (Human and Organizational Performance)? Must human problems be treated before technological and organizational problems? Old debate. Is corporate performance depending from good management of management ...
a recent contribution with some good references...
Long time ago, in the 80's, I was already, as quality director for Sales in IBM France, deeply involved in processes. At that time, IBM Quality Director, Gilbert Stora*, previously Director of a Manufacturing plant lab, used to say: "Manufacturing processes are OK to control, Administrative processes too, but Commercial processes are too "artistic" to be managed and treated the same way..." This publication of IBM is reflecting, 20 years after, the same thought, with some ...
Look at this nice contribution , insisting on the fact processes are first and IT projects are just after. The last sentences about Toyota sounds nice ! but.... all that concerns organization improvement and optimization. What about innovations coming from synergy between: creative new ideas of new services + use of emerging technologies to protect these ideas ...