bsc (2)
(stole the title of this post from there ...) Let's start these posts by this fantastic recent study by Bain about trends on usage of management tools in 2007. This study shows usage and usage satisfaction, in different continents, of the main "management tools" : Balanced Scorecard, Benchmarking, BPR, Collaborative Innovation, Consumer Ethnography, Core Competencies, Corporate Blogs, CRM, Customer Segmentation, Growth Strategy Tools, Knowledge Management, Lean Operations, Loyalty ...
So many publications mentionning this topic. Does that mean that - nobody understand anything? - there are some unsolved problems in the concept and its application? - it is now just a way for vendors (consultants, gurus, SOA solutions providers, scorecard specialists ) to market - Organizations, in spite of the "official speech", are very very far from that? One of the permanent criticism is that too much governance can kill agility, can kill innovation and adaptation. It is sure ...